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In recent years, the concept of an " AI chatbot " has gained ground in companies due to the benefits it offers in answering queries and requests. It all began in the 1960s, when one of the first bots, Eliza, was created, which was intended to hold simple conversations .
What has changed since then? And more importantly, how can it be used at the government level to connect with citizens ? Here we explain.
In the early days, chatbots required users to use coherent and easily understood sentences, as they were not able to understand complex dialogues. This has been changing thanks to advances in Artificial Intelligence (AI).