What is the company's geographic presence?
The geography of the presence of offices of our logistics united states of america phone number library companies network for cargo transportation covers the whole of Eurasia. Independent divisions and representative offices are open not only in the two largest cities of Russia: Moscow and St. Petersburg, but also in the capitals of individual subjects of the Russian Federation, for example, in Karelia in the city of Petrozavodsk. We are also represented abroad: in Guangzhou (China), Hong Kong and Vilnius (Lithuania).
ALT Systems provides global logistics coverage, including through membership in the authoritative non-profit partnership of logistics market participants WCA (World Cargo Alliance).
The complex geographically distributed structure of the group of companies requires a special approach to organizing communications. How is this task solved in ATL Systems?
At first, we tried to solve it in a traditional way - the heads of local offices independently chose telephony and Internet providers. The downside of this approach was that colleagues from different offices communicate a lot on a daily basis, and the issue of coordination and management of this process became quite acute.
For the Russian part of the business, the key task was to increase sales efficiency, for this we implemented a CRM system. During the implementation process, we came to the understanding that we needed careful accounting and control of all customer calls. And the integration of the CRM system with telephony helped us with this.