real estate customer review management
Posted: Sat Dec 28, 2024 4:49 am
Before entrusting you with a binding real estate project (whether it is a sale, rental or purchase), your potential clients must ensure that they can trust you and that you will be able to meet their expectations.
When a prospect sees a negative review , whether on your Google listing or elsewhere, doubt may arise and your trustworthiness may take a hit . In these cases, they will more easily move on to a competitor.
If you are not yet convinced, here are dominican republic phone number library some very significant benefits of good customer review management in the real estate sector:
Your credibility is demonstrated and builds trust with potential customers.
Your online visibility is improved because search engines appreciate favorable and regular reviews.
You receive constructive feedback allowing you to identify your strengths and areas for improvement.
Your prospects will be positively influenced to use your services thanks to the customer reviews already collected.
Reviews highlight the extent of your real estate agents' expertise .
They demonstrate the interest you have in your customers throughout their journey.
2. How to manage customer reviews in real estate?
We will now be able to get to the heart of the matter: how to manage customer reviews in the real estate sector?
Respond to all customer reviews
To begin, the first step is to respond to all of your customer reviews . And when we say all, we mean ALL. Whether they are negative, nuanced, with or without comments, and even if they seem full of bad faith.
It is precisely by using this right of reply that you show your customers, but also your prospects who consult your opinions, that you take feedback to heart . This also demonstrates that you are able to offer a solution. To respond to your customer opinions, here are some tips:
To start, act quickly. We advise you to respond to your reviews in less than 72 hours .
When a prospect sees a negative review , whether on your Google listing or elsewhere, doubt may arise and your trustworthiness may take a hit . In these cases, they will more easily move on to a competitor.
If you are not yet convinced, here are dominican republic phone number library some very significant benefits of good customer review management in the real estate sector:
Your credibility is demonstrated and builds trust with potential customers.
Your online visibility is improved because search engines appreciate favorable and regular reviews.
You receive constructive feedback allowing you to identify your strengths and areas for improvement.
Your prospects will be positively influenced to use your services thanks to the customer reviews already collected.
Reviews highlight the extent of your real estate agents' expertise .
They demonstrate the interest you have in your customers throughout their journey.
2. How to manage customer reviews in real estate?
We will now be able to get to the heart of the matter: how to manage customer reviews in the real estate sector?
Respond to all customer reviews
To begin, the first step is to respond to all of your customer reviews . And when we say all, we mean ALL. Whether they are negative, nuanced, with or without comments, and even if they seem full of bad faith.
It is precisely by using this right of reply that you show your customers, but also your prospects who consult your opinions, that you take feedback to heart . This also demonstrates that you are able to offer a solution. To respond to your customer opinions, here are some tips:
To start, act quickly. We advise you to respond to your reviews in less than 72 hours .