To address the challenges that insurance companies are facing in today's era, they can consider the following approaches and strategies:
The problem of customer data sources
Tighten up on selecting and purchasing customer data from reputable companies specializing in customer Insights research.
Invest in Marketing, especially Digital Marketing list of germany fax number to implement customer conversion advertising campaigns, to bring in customer leads with real needs.
Guide and train consulting team to find quality customer data.
Use CRM software to replace traditional files (Excel, Word, etc.) to manage customer information scientifically and effectively.
Improve the quality of Telesales operations
Highly selective recruitment of input human resources, if the business does not have much time and expertise for this work. It is completely possible to use external recruitment services.
Deploy training courses and Telesales skills training for staff, if the business does not have much time and expertise for this work. It is completely possible to use outsourced Telesales training services.
Hire services from Outsourcing Telesales companies with a complete recruitment process, training and KPI commitment when working to achieve the quality expected by the desired business.
Strengthen customer care
Investing in customer care right from when customers don't have a need yet helps create the perfect brand touchpoint for customers.
Carry out “chasing”, remarketing, and after-sales services for customers. This helps businesses regain customer trust as well as differentiate themselves from competitors in your industry.
Build a professional customer care team in the pre-sales - during-sales - after-sales process.
