Trendy technology or a classic that is here to stay?

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One of the most notable facets of technological progress is the automation of certain processes, whether to facilitate human work, improve it or take its place. As far as automation is concerned, without a doubt one of the greatest advances in recent times is deep learning techniques, which have triggered an endless number of artificial intelligence applications, including bots.

What is a bot?
The term bot comes from ro-bot and refers to computer programs designed romania whatsapp number data 5 million to emulate human behavior. These bots can be used for "front" (front-office) or customer service tasks or for "back" (back-office) tasks. When they are used to chat with the customer, they are called "chat bots" which is the type of bots we will talk about in this article.



Chat bots can range from simple options menus to a conversation that emulates a human, using natural language recognition (NLR) to bots that use, in addition to text, multimedia content such as photos, videos, audios and locations. Let's look at some examples below.