WhatsApp Business API eliminates the challenges of previous versions. Here are some of the benefits of using WhatsApp Business API:
This improves the service experience because a percentage of cases portugal whatsapp number data 5 million can be handled immediately, 24/7/365.
2) Capacity . It can be connected to a contact center, where dozens or hundreds of agents interact with customers through a single WhatsApp line.
3) Security. In addition to being a more secure medium than email due to its end-to-end encryption, WhatsApp API allows brands to have a verification by WhatsApp (a few thousand conversations must be carried out over the line beforehand), which allows users to be sure that they are speaking with the brand and not with an identity phisher.
4) Tracking . With WhatsApp API and the right chat and bot platform , you can track every conversation. Never lose track of who said what, to whom, and when.
5) Integrations. The best WhatsApp API providers allow you to integrate into your processes and systems in a simple and user-friendly way.