Additionally, while a seat plan may make more sense, it is equally bahrain phone number resource important that they have the appropriate management bandwidth to properly support the plan from a training, oversight and quality assurance perspective. In theory, larger call centers are more likely to not have those problems. However, there is a lot of red tape in some larger call center organizations that does not allow them to act nimbly, including making adjustments to ensure goals are achieved in a short period of time. These are things to evaluate and will not apply to every small or large center, but are often true.
Ultimately, size is only one piece of the puzzle, but it's one piece that needs to be evaluated. At QCS, we operate on an owner-operator model, which means we work with a variety of small and medium-sized call centers owned by local owner-operators. Everyone has their own strengths and weaknesses. Overall, however, we are proud that our owner operators are typically large enough to exceed the needs of our projects, yet small enough to have a boutique feel, ensuring each QCS client project gets the time it deserves and attention.