Nathan: You put a lot of effort into creating interesting incentives for your team. Why do you think incentives are so important in bb telemarketing? Shannon: Incentives are important because they provide agents with fun to keep track of and work on, which adds a little excitement to their day. We all know how important it is to keep your telemarketing employees engaged and passionate about their sales efforts. We all know that some telemarketing sales agents are self-motivated and some may not be. So, the question becomes…how do I keep motivating my telemarketing agents and getting them to consistently perform well? Games and incentives are a great way to achieve this Nathan: What are your favorite games and incentives and why? Shannon: The most popular games give everyone a "fair chance" to win prizes, as well as include some smaller game prize comparisons
One or two larger prizes. These games are more difficult bahamas phone number resource to run and require quite a bit of time to plan and run, but are worth it in the long run as someone wins every day and there is some danger every day. I also prefer running games and incentives that last the entire month rather than months-long games and incentives. When you run a game with only one or larger jackpots, some agents lose hope and develop a "I've never won, so why try?" mentality.
If half the team isn't motivated halfway through the game, the motivation no longer achieves its goal and may even reduce motivation. The whole purpose of implementing incentives is to keep your telemarketing sales efforts exciting and fresh, and if you leave incentives in place for too long and lose the excitement they were meant to have, you're going to go backwards. Nathan: What are the rewards for telemarketing that sales agents tend to find the most motivating? Shannon: The most motivating prize is a gift card. We built a really cool gift card portal that the team loves.
How Telemarketing Works in the Financial Sector
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