Thanks to c-Commerce you can provide assistance, recommendations and execute croatia whatsapp number data 5 million transactions through the same conversation, among other possibilities, with the possibility of automating interactions thanks to chatbots, and integrating payment gateways in the chat or taking advantage of the native tools of apps like WhatsApp .
Considering that 95.2% of Internet users use chat or messaging platforms, the potential that channels such as Facebook Messenger, WhatsApp or RCS, among others, have to enhance communication between brands and their customers is evident.
The importance of c-Commerce for massive online sales events
Industry figures show that 80% of consumers are more likely to buy from brands that provide a personalized experience . When you consider that 71% of customers get frustrated when the purchasing process is impersonal, the potential of conversational commerce to optimize the Customer Experience is evident.
For this reason, this way of selling and relating to your clients takes on a strategic character during the upcoming massive online sales events that will be held in Mexico, such as the following: