Summary
What is a chatbot?
The chatbot is a computer program that can reproduce a afghanistan telemarketing list human conversation, whether orally or in writing. Thus, a programmed bot can interact automatically with Internet users via a digital channel. This innovation benefits companies because it improves the quality of their services. For companies, the use of chatbots offers a multitude of advantages. This computer program can simplify customer relations by making communication more fluid. No matter the day or the time, when a customer is looking for information on your products or services, the programmed bot offers them all the answers they need to satisfy their request.
What are the different types of bots available?
Now that you know exactly what a chatbot is, and what it does, it's time to learn about the different types of chatbots . To start, it should be noted that there are two main categories. The first is conversational chatbots that follow pre-programmed rules. These computer programs work from pre-developed scenarios that are based on common concerns that consumers may encounter.