Bank Data Store

In the context of Digital Banking becoming the new standard, applying Video Contact Center technology to the banking and finance sector is not only a trend but also an essential need.


With around 61% of consumers using banking services at least once a week, creating flexible and convenient ...

Insurance companies need to take steps to adapt to changes in the industry and provide the best value to their customers.

To address the challenges that insurance companies are facing in today's era, they can consider the following approaches and strategies:

The problem of customer data sources ...

Email Marketing is a form of direct marketing that uses Email to send information about products, services or promotions to potential or existing customers.

A good Email Marketing software will help businesses:

Create and send Email Marketing quickly and easily.
Track and analyze the effectiveness ...

Number of customer communication channels :
The most obvious difference is that the number of communication channels of Contact Center is much more diverse than Call Center. Contact Center includes many channels, both traditional and modern such as: hotline, SMS, chat channel, email, Facebook, zalo ...

Functionality alone is not enough to create a lasting connection with customers. What matters more is an emotional connection.

So, what are the building blocks of emotional connection that help create higher value customers?

Emotional connection is built on understanding the core needs of list of ...

With the right investment in both quality and quantity, the customer service department can also be a profitable department for the business. With specific KPI indicators set, the business will easily analyze the performance of the customer service department. According to many analytical reports on ...

Or are you using traditional methods such as convincing customers to come to your office or store, selling products/services through your website (e-commerce) or meeting customers in person and sending them catalogs and brochures?

Let's dissect the sales method of meeting each customer directly ...

Customers prefer to deal with brands that listen to them. This places a strong emphasis on their opinions and social listening helps you in this context by letting you know what people are saying and their opinions about your services, allowing you to communicate, engage with them and solve their ...

The Predictive Dialer system is a powerful tool to optimize calling processes and improve work efficiency.


However, to maximize the benefits it brings, businesses need to manage and use this technology carefully, while complying with relevant legal regulations.

Here are the pros and cons of this ...