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Today, digital transformation pushes us to use the Internet more than ever. Whenever we need a certain product or service, we head to the Internet to search for it. And, if we don’t like a single thing in the shopping journey, we don’t give a second thought; we start looking for another brand.

So ...

It’s a tough comparison between Gorgias and Freshdesk. They offer great features that are built for ecommerce businesses. But some notable differences will help you choose one over the other.

Finding the right ecommerce customer service tool that fits your needs will help you:

support more ...

Are you considering switching from Kapture CRM to another software?

Or maybe you’re considering choosing Kapture CRM for your business but need to check out other alternatives before making a decision.

In this article, we compare the 7 best Kapture CRM alternatives so you can make an informed ...

Time flies when you’re having fun, and it’s been non-stop fun since Sankalp and I committed ourselves to build DelightChat back in August, with an overarching mission to empower 100,000 merchants across the globe to deliver delightful service to their customers.

Here’s what we have been up to ever ...

Reamaze and Helpscout are great tools to enhance the customer support for your business. Both the tools offer a shared inbox for you to integrate multiple support channels on a single dashboard. But a few differences between Reamaze vs Helpscout will help you make the right decision when choosing ...

If your business needs WhatsApp Business API (or WhatsApp API), then it must undergo and pass the Facebook Business Manager verification process. Read on to learn how to verify Facebook Business Manager account.

What is Facebook Business Manager verification?
What documents are needed for Facebook ...

The ecommerce landscape is jampacked with competition.

And it’s hard competing with big brands that can offer rock-bottom prices and instant returns.

However, if there’s one area that’ll help you stand out and shine it’s customer service.

But to provide your customers with the best support ...

Richpanel is an awesome customer support tool tailored for ecommerce and DTC brands, but there are multiple options available.

You might be using an ecommerce support tool differently, or perhaps you are looking for a simpler tool that is easy-to-use. Or, maybe one that integrates with the other ...

Reamaze and Freshdesk are great tools to enhance customer support for your business. Both the tools offer a shared inbox for you to integrate multiple support channels on a single dashboard. But a few differences between Reamaze vs Freshdesk will help you make the right decision when choosing ...

Customer support can be a huge game-changer for your business; the slightest, subtlest differences can make the difference between having a one-time customer and having a life-long customer. In this blog post, we will uncover the three core types of loyalty customers can have towards a business and ...